Cancelation and Refund Policy

At Filtroo we strive to ensure a seamless experience for our users. Please read the following policy to understand how cancellations and refunds are handled on our platform.

Frequently Asked Questions

Can I cancel or postpone an experience?

Once a booking is confirmed, cancellations or modifications depend on the service provider’s discretion.

Are there any cancellation charges if I cancel any experience?

Cancellation charges vary based on the service provider’s policy and will be mentioned during the booking process.

Can I change the experience once the booking is done?

You can change the experience before confirmation. For assistance, contact us at support@filtroo.co. Post-confirmation, changes are subject to the service provider’s discretion.

Is the amount refunded if the experience is not available?

Yes, if the experience is not available, the amount will be refunded to your account without any cancellation charges.

Scope and Application of Policies

All actions, decisions, and procedures outlined in the company’s contracts and policies, as well as the enforcement of terms and conditions, will be the exclusive responsibility of Filtroo Estonia. Filtroo Estonia is the sole entity authorized to implement and oversee all measures detailed in these documents, ensuring adherence to relevant laws and regulations. The entity in the USA will not be involved in or held accountable for any of the activities or obligations set forth in these contracts and policies.

By engaging with our services, users acknowledge and agree that Filtroo Estonia will be solely responsible for managing all aspects of their interaction with the company's services, including data management, customer support, and the application of contractual terms.