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Welcome to Filtroo’s Delivery Assistance

At Filtroo, we are committed to ensuring a smooth and timely delivery of your purchases. Here’s what you can do if you encounter any delivery-related issues.

Steps to Resolve Delivery Issues:

  1. Check Order Status: Log into your Filtroo account and navigate to your order history to check the current status of your order.
  2. Contact the Seller: If the order status shows as shipped but you have not received it, contact the seller directly for tracking information.
  3. Report an Issue: If the seller cannot resolve your issue, please contact our support team at support@filtroo.co with your order details. We will assist you promptly.

Common Delivery Issues and Solutions:

  • Delayed Delivery: While most orders are delivered on time, occasional delays can occur. Check the tracking information provided by the seller for updates.
  • Incorrect or Damaged Items: If you receive incorrect or damaged items, report the issue to the seller immediately. If the issue is not resolved, contact Filtroo support.
  • Lost Packages: If your package is lost in transit, first contact the seller for assistance. If the seller is unable to resolve the issue, reach out to Filtroo support with your order details.

Support Contact:

For any unresolved delivery issues, please email support@filtroo.co. Our support team will work to resolve your issue as quickly as possible.

Scope and Application of Policies

All actions, decisions, and procedures outlined in the company’s contracts and policies, as well as the enforcement of terms and conditions, will be the exclusive responsibility of Filtroo Estonia. Filtroo Estonia is the sole entity authorized to implement and oversee all measures detailed in these documents, ensuring adherence to relevant laws and regulations. The entity in the USA will not be involved in or held accountable for any of the activities or obligations set forth in these contracts and policies.

By engaging with our services, users acknowledge and agree that Filtroo Estonia will be solely responsible for managing all aspects of their interaction with the company's services, including data management, customer support, and the application of contractual terms.